Home Appliance Repair You Can Count On
We provide reliable repair services for all brands and types of appliances!
Need to schedule and appointment? Fill out the form below!
About Big Z
John Zirpolo, Appliance Repair Expert
John Zirpolo is founder of Big Z Appliance Repair. He graduated from CAD design program at Northeast Metro Vocational High School in Wakefield, MA in 1995. After graduation Mr. Zirpolo started his career in a machine shop and has continued to advance his knowledge and expertise of repairing and servicing industrial equipment for well over two decades.
In 2020, Mr. Zirpolo made the decision to expand his knowledge by furthering his education in home appliance repair. He received his certificate from Penn Foster's College where he completed the Appliance Repair Training program with honors.
Dependable, Quick, and Reliable Service
We understand the inconvenience of a failed appliance as we have all become dependent on our household appliances in our everyday life. Big Z Appliance Repair is committed to making quick appointments that will fit into your busy schedule. Our appointment days include evenings and weekends for your convenience.
With over two decades of experience in troubleshooting, servicing and repairing industrial machinery coupled with several years of industrial related schooling and coursework, Big Z is committed to providing top-notch, dependable and reliable service.
Customer Satisfaction Guaranteed
We are committed to providing outstanding customer service and exceeding customer expectations. From the original assessment of the appliance to the actual repair, we ensure that the process will be both easy and clean. We use quality parts for all the appliances that we service.
At Big Z Appliance Repair, we strive to provide excellent customer service. However, if at any time there are any concerns, please don't hesitate to contact us directly by phone or by email.
Contact Us
Get in Touch
Contact us by phone for emergency service, or use our form to request an appointment!
Hours
Today | By Appointment |
Monday - Friday: 5pm - 7pm
Saturday: 8am-5pm
Sunday: Closed
***Call, text or email anytime, any day***
Someone will get back to you as soon as possible
Click the button "Book Online" to schedule an appointment.
Reviews
Service Call Policy
- For most appliances, our fee for the service call is $100 which includes diagnosing the problem as well as he estimate for the repair. The service call fee is due at the time of the service call.
- We will waive the fee for the service call if you agree to have Big Z Appliance do the repair within the time limit described below, which leaves you with only the cost of parts and labor remaining.
- After the technician gives the estimate, you can request to have 7 days to decide if you would like to go forward with the repair.
- If you decide to do the repair within 7 days, we will apply the $100 service call fee towards the cost of the repair.
- After the 7th day, we can no longer apply the $100 service call fee towards the cost of the repair.
- Estimate is valid for 30 days from the date of the initial service.
Cancellation policy
Please give a minimum of 24 hours notice to cancel or reschedule
Once you have booked an appointment with us for your repair, it means that we have reserved time in our schedule exclusively for you. We kindly ask that you cancel or reschedule a minimum of 24 hours in advance of your scheduled appointment to avoid a cancellation fee. ***Exceptions Apply.
***Please note that all parts ordered are non-refundable and must be paid for by the customer regardless of the cancellation policy stated above.
Copyright © 2022 Big Z Appliance Repair LLC - All Rights Reserved.
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